MCCAA Recovers €135K For Flight Delay Complaints In 2024

In its 2024 Annual Report, the Malta Competition and Consumer Affairs Authority (MCCAA) revealed that it had recovered over €135,000 for airline passengers who experienced delays or cancellations. A total of 463 passengers benefitted from these efforts, underlining the Authority’s role in defending consumer rights.

The report was officially presented during an MCCAA staff conference by Executive Chairperson Carmen Ciantar, in the presence of Parliamentary Secretary for Social Dialogue, Andy Ellul.

Addressing the event, Dr Ellul highlighted the evolving nature of both local and international markets, stressing the importance of the MCCAA adapting to new challenges to remain effective. He pointed to the Authority’s 2024 performance figures as a testament to its continued commitment: over 38,000 inspections were carried out across Malta and Gozo, around 10,000 consumer queries were processed, and more than 800 complaints regarding cross-border purchases were handled by the European Consumer Centre Malta.

Beyond these achievements, Dr Ellul outlined structural improvements aimed at strengthening consumer protections. These included raising the threshold for claims brought before the Consumer Claims Tribunal and expanding the use of mediation. The Authority also worked to streamline complaints procedures and reduce waiting times.

He noted that these reforms had increased public trust in the MCCAA, which also contributed to EU-level discussions on new passenger rights legislation.

Chairperson Ciantar thanked MCCAA staff for their professionalism and dedication, calling them the backbone of the organisation. She said the report reflected a clear and consistent vision to create a fairer and safer environment for consumers.

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