The Minister for Justice and Construction Sector Reform, Jonathan Attard, has launched a new service and a helpline,138,  provided by the Building and Construction Authority, aimed at offering free assistance to those affected by construction activities.

The service will begin following a public call and will include a panel of 20 professionals, consisting of 10 lawyers and 10 architects.

Minister Attard stated that the government is committed to continuing its support for citizens, which is why this new service is being introduced.

It will complement the newly launched helpline 138, which provides 24/7 support for those with immediate concerns related to construction and workplace health and safety.

Together, these two services will form a comprehensive assistance system designed to equip citizens with the tools to address their concerns effectively.

“We believe that every individual has the right to understand the implications of development in their neighborhood and to protect their interests. We have a clear vision to empower individuals with the knowledge and resources needed to understand the complexities of construction projects, even with technical assistance,” Minister Attard emphasized.

Noting the positive response to the helpline in its first few weeks since launch, Minister Attard said that the service has received an average of 80 calls per day, with 75% related to questions or reports about construction works.

In turn, the Acting CEO of the Building and Construction Authority, Architect Roderick Bonnici, also spoke about the ongoing restructuring of the authority, as it continues to strengthen its regulatory role and update with initiatives and services aimed at providing easier access for affected citizens.

Also present at this conference were the Permanent Secretary within the Ministry for Justice and Construction Sector Reform, Mr. Johan Galea, and the CEO of Servizz.gov, Mr. Massimo Vella.

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