Tourism Workers Complete Training In Inclusive Practices For Low Vision Persons

Tourism and hospitality workers in Malta have completed specialised training to create more inclusive experiences for blind and low vision persons.

The programme is coordinated by the Malta Visual Non-Visual Network (VNVN) in collaboration with the Malta Tourism Authority.

Deputy Prime Minister and Minister for Foreign Affairs and Tourism, Ian Borg, presented certificates to staff at ME Melia in St Julian’s, one of the first hotels to participate, alongside The Preluna Hotel in Sliema and Euro Club Hotel in Qawra.

The training forms part of the “Meet and Greet Compliments” project, which teaches workers practical skills to assist patrons who are blind or have low vision.

Participants learn to provide clear verbal descriptions, use tactile maps and room markers, and implement other accessibility features.

Deputy Prime Minister Borg praised the initiative, highlighting how it allows hospitality staff and VNVN members to identify improvements that make establishments more welcoming.

VNVN International Secretary Bridget Micallef emphasised the importance of staff understanding the specific needs of blind guests, including adaptations in dining or service arrangements.

The organisation also offers training in retail, transport, healthcare, religious spaces, and banking.

Founder Noel Farrugia stated that the initiative empowers persons with visual impairments to contribute to a more inclusive society. The programme has been welcomed by industry leaders, including Paceville Town Centre Management Chairman Philip Fenech.

During the event, a gift was presented to Lee Abela, one of the youngest active members of VNVN participating in the training sessions.

#MaltaDaily