Servizz.gov provided 2.6 Million Services In 2024

Servizz.gov provided 2.6 Million Services In 2024
Apr 3 2025 Share

During 2024, Servizz.gov received over 2.6 million service requests or inquiries related to public services, marking an increase of 400,000 interactions compared to the previous year. This was announced by the Head of the Public Service, Tony Sultana, and Chief Executive Officer, Massimo Vella, during the launch of the agency’s annual report.

The report highlights a rise in demand across all Servizz.gov platforms. Freephone 153 remained the most popular helpline in Malta, handling 1,128,509 calls—an increase of 31%.

The Servizz.gov.mt website also saw an 11% rise in traffic, reaching 977,380 visitors. Meanwhile, 75,764 users engaged with the Chatbot (a 23% increase), and email queries rose by 24%, totalling 107,115.

Additionally, over 332,000 individuals sought in-person assistance at one of the 25 regional centres and two technical hubs across the country—15% more than in 2023. The busiest centres included the specialised Servizz.gov Taxpayer Hub in Floriana and regional hubs in Ħamrun and St Paul’s Bay.

Tony Sultana stated that these figures reflect Servizz.gov’s growing importance to the Maltese public. CEO Massimo Vella added that 2024 was a year of expansion, digital investment, and modernisation, including the integration of Artificial Intelligence into government services.

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PN Accuses Government Of Silencing Opposition & The Public

PN Accuses Government Of Silencing Opposition & The Public
Apr 3 2025 Share

The Nationalist Party (PN) has accused Prime Minister Robert Abela’s government of censoring the opposition and silencing the public, following a controversial vote in Parliament.

The PN claims that rather than safeguarding democracy, the government is abusing its parliamentary majority to protect itself and its associates.

In a statement outside Parliament, PN Leader Bernard Grech criticised Abela for allegedly crafting laws to prevent scrutiny. He argued that Abela fears investigations that could expose corruption within his administration.

The government recently passed a law restricting citizens from requesting Magisterial Inquiries into individuals within or close to the government—a move the PN strongly opposes.

Grech emphasised that instead of strengthening democracy, the government is stripping people of their rights. The PN voted three times against the law, insisting on the public’s right to seek the truth, while Abela’s administration voted to shield itself and its allies.

Grech called on citizens to use the next general election as an opportunity to restore their right to demand justice.

During the parliamentary debate, the PN walked out in protest, refusing to participate in what it described as a government-led attack on the opposition.

Grech stated that Parliament should focus on improving people’s lives rather than being used as a tool for political suppression.

Prime Minister’s Response 

Prime Minister Robert Abela defended his government’s actions in Parliament, emphasizing its commitment to delivering progress for Maltese families. He highlighted the government’s approval of Budget measures aimed at providing more benefits to citizens.

Abela criticised the Opposition, accusing it of extremism and failing to uphold democratic values. He stated that the government had voted in solidarity with the Speaker, while the Opposition refused to support democracy and respect for the country’s highest institution.

He said that the government, in passing this legislation, will be able prevent abuse of the justice system. According to Abela, the new law ensures that no one is unfairly persecuted and grants long-overdue rights to victims who have been left without clarity for too long.

The Prime Minister accused the Opposition of spreading falsehoods in an attempt to undermine the government’s efforts. However, he insisted that such attacks would not deter his administration from continuing to implement reforms that benefit the public and uphold justice.

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PL MEP Calls Out EU Parliament’s ‘Blind Eye’ To Gaza

PL MEP Calls Out EU Parliament’s ‘Blind Eye’ To Gaza
Apr 3 2025 Share

Maltese PL MEP Daniel Attard called out the European Parliament ‘turning of a blind eye’ to the genocide in Gaza.

He said that the Parliament rightly condemned the deportation of 40 refugees by Thailand, but has not done the same with the genocide in Gaza.

 

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MEP Attard highlighted how over 20,000 children have been killed in Gaza – the equivalent to how many children we have in Malta.

‘Let’s call a spade a spade’ he said, saying that despite not being World War II, the atrocities committed have returned.

He said that it is not anti-semitic to call out war crimes in 2025 and that indifference to this ongoing carnage is complicity.

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Triq Girolamo Cassar In Valletta With Over 100 Fines In 2024’s First 3 Months

Apr 3 2025 Share
In a parliamentary session, PN MP Jerome Caruana Cilia asked Minister for Transport, Infrastructure, and Public Works, Chris Bonnett, to reveal the ten roads in Malta with the most fines issued during the first three months of 2024.
Triq Girolamo Cassar in Valletta racked the highest amount at 102 contraventions, followed by Paola’s Telgħa ta’ Ras Ħanżir at 100.
The road with the lowest amount (in this group) was Triq il-Buqana in Rabat, with 43 contraventions.
It was followed by Triq Elija Żammit in St Julian’s at 46 contraventions.
In total, 703 fines were issued in the first quarter of 2024.