A new helpline for reporting construction site issues has received over 1,000 calls in its first two weeks, Times of Malta reports. Launched on August 5 by Servizz.gov, the 138 helpline deals with a variety of concerns, including construction site abuse and health and safety inquiries.
According to figures revealed to Times of Malta, the helpline, operated by six to eight agents, has forwarded more than 700 calls to the Building and Construction Authority (BCA) and over 200 to the Occupational Health and Safety Authority (OHSA). The BCA oversees construction site standards, while the OHSA addresses worker safety.
Massimo Vella, CEO of Servizz.gov, spoke to Times of Malta about the helpline’s unexpected high volume of calls. He emphasized that the response reflects a significant demand for such a service. The helpline is named in memory of Jean Paul Sofia, a construction site accident victim.
Vella highlighted that common issues reported include dust emissions, non-compliance with BCA protocols, and safety breaches like the lack of protective gear. The helpline operates 24/7, with calls typically handled within five minutes.
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