National Lottery PLC is recognized as a national lottery operator that complies with European RG regulations.
On the 15th of February 2023, National Lottery plc, the principal lottery operator in Malta, proudly announced its successful completion of the European Lottery (EL) Responsible Gaming (RG) certification. This prestigious certification, also endorsed by the World Lotteries Association (WLA), highlights the steadfast dedication of IZI Group and National Lottery plc towards promoting responsible gaming practices, ensuring the safety and enjoyment of all participants. The company’s unwavering commitment to upholding the highest standards of integrity and social responsibility within the lottery industry is evident through this achievement.
Following its recognition as a full member of the EL a few months prior, the company embarked on a rigorous journey to obtain RG certification. Spearheaded by Mr. Joseph Bonanno – Chief Operating Officer of National Lottery plc, this process involved meticulous assessment of all policies and procedures against predetermined standards and frameworks. Additionally, comprehensive training programs were conducted across the organization, encompassing agents and front-office personnel, coupled with the implementation of necessary tools.
The RG certification process entailed a rigorous external audit by TÜV NORD GROUP, an international certification entity, evaluating the company’s policies, procedures, and their implementation. Mr. Bonanno expressed his satisfaction with this milestone, stating, “Achieving the European Lotteries (EL) RG certification underscores our firm commitment to nurturing a secure and enjoyable gaming environment while mitigating the risks associated with problem gaming. We have collaborated closely with various stakeholders, including the Responsible Gaming Foundation (RGF) and the Malta Gaming Authority (MGA), to establish practices aligned with the most stringent international RG standards.”
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