The National Audit Office has published an extensive report which argues the illiteracy or inability to carry out complex tasks of some Local Enforcement System Agency (LESA) officers.
The NAO’s report highlights the fact that multiple officers lack basic soft skills uninterested in developing their performance and behaviour.
The agency had informed the Audit Office that particular individuals, especially those transferred from a private contractor, failed to meet the quality thresholds required back in 2018.
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