A groundbreaking €3 million AI project, titled “The New Era of Chatbot,” is underway through a strategic partnership between Cartesio Ltd, the University of Malta, and Noovle International, with offices at the Gozo Innovation Hub.
The initiative focuses on developing an innovative conversational platform utilizing cutting-edge AI and machine learning technologies.
The primary goal is to create an advanced chatbot capable of providing customer care support in the Maltese language for the banking, finance, insurance, and investment services sectors. The project aims to leverage highly advanced cloud computing capabilities.
The first prototypes of the conversational chatbot will operate within the financial services field, with the Maltese language being the initial focus.
The developers showcased the project during a visit by Enterprise Minister Miriam Dalli, Gozo Minister Clint Camilleri, and Malta Enterprise CEO Kurt Farrugia. The developers envision broader applications for the advanced chatbot, extending beyond financial services to sectors such as public service, tourism, and e-commerce.
Supported by Malta Enterprise under the Research and Development Scheme, the project aligns with Malta’s push for a knowledge-based economy. Minister Camilleri highlighted the project’s alignment with the government’s vision for Gozo, attracting companies engaged in research and innovation.
Noovle International Director Valentino Benicchio expressed interest in exploring further research and development opportunities in Malta, emphasizing sustainability and innovation. Francesca Caruso, Director of Cartesio Ltd, emphasized the fruitful collaboration between the public and private sectors in Malta, underlining the symbiotic relationship between academia and industry in driving innovation. Senior lecturer Dr. Claudia Borg highlighted the significance of such collaborations in advancing research knowledge and capacity in the AI field.
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