Expanding Horizons: Servizz.Gov’s Freephone 153 Welcomes New Services

Servizz.gov’s Freephone 153, Malta’s largest helpline, has expanded its services with the addition of Enemalta and the Department of Animal Welfare.

Following a successful pilot project, this agreement allows Servizz.gov representatives to manage customer care calls for both entities, further extending the wide range of government services already available through the same number.

These include social, educational, tax-related inquiries, Active Aging, and more.

List of extension numbers:

Sapport – Extension 05

Tax – Extension 06

VAT – Extension 07

Capital Transfer Duty – Extension 08

Social Security – Extension 11

Active Aging – Extension 12

Education – Extension 14

Enemalta – Extension 15

Energy and Water Services – Extension 16

Animal Welfare – Extension 17

Jobsplus – Extension 18

*Budget – Extension 25

Other services – Extension 00

Freephone 153 handled an impressive 863,126 calls in 2023 alone, with an average of 3,000 daily calls. To improve efficiency and offer a better customer experience, Servizz.gov has now introduced extension numbers, allowing citizens to directly connect to the service they need.

Customers can enter the relevant extension number to quickly reach the appropriate department or receive guidance through available options for seamless service.

During the signing ceremony, Servizz.gov CEO Massimo Vella highlighted the agency’s continuous expansion of its service portfolio, with more government entities expected to join.

Enemalta Executive Chairman Ryan Fava and Permanent Secretary Sharlo Camilleri represented their respective entities during the agreement’s formalization.

*This line will be active from 29th October 2024

#MaltaDaily