Barcode have just released a new statement addressing customer pleas and revealing that they will be refunding the unredeemed digital tokens of over €1.
Out of goodwill and with the blessing of the organisers involved, Barcode will be refunding the unredeemed tokens from:
- Food Festival Gozo (Pjazza, Xewkija): 9th – 10th August 2022
- Farsons Beer Festival (Ta Qali, National Park): 28th July – 6th August 2022
- Isle of MTV (Fossos, Floriana): 19th July 2022
- Food Festival (Pjazza Tritoni, Valletta): 13th – 17th July 2022
- Malta International Wine Festival (Argotti Gardens, Floriana): 23rd – 26th June 2022.
The company highlighted that they still operated within full remits of the law as they installed clear signage of terms of service as well as uploading instruction videos to our website for maximum consumer clarity.
‘However, we hear all those who might be in some way dissatisfied with how events turned out and we consider this a learning curve for us too.’ The goal of Barcode is to go cashless as soon as possible whilst keeping festival-goers satisfied until the desired goals are reached. A reputable logistics company operating in major festivals locally for the past 18 years, Barcode is actually not the software/RFID company.
The platform used is Tixify, which is in use in multiple festivals abroad. Whereas a good percentage of customers wiped out their digital tokens completely, many others may not have redeemed them for various reasons.
Here you can find the link to access the refund portal. This method is the only means to receive a refund for unused bargains, and the funds portal will be open for 1 week starting from Saturday the 13th August at 00:00hrs until Friday the 19th of August 23:00hrs.
Refunds will be sent via bank transfer by Thursday 1st September 2022. An EU bank account with a valid IBAN is necessary. For further information, you can access [email protected]. Barcode thanks all customers for their cooperation and for allowing them to bill towards their goal alongside them.
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