The Malta Communications Authority carried out a study pertaining to the preferences of household consumers when purchasing internet services.
The research, which involved around 800 net respondents, informed the authority on the availability of internet in Maltese households and types of contracts; the average monthly expenditure on internet services; the level of satisfaction’ the quality of the operator’s response to faults amongst other things.
The report found how almost all households (95%) have an active internet connection. 4 in 5 respondents with internet have an ultra-fast connection, supporting download speed of 100 Mbps or more.
Meanwhile, the leading factor influencing end-user choice for is download speed, with 34% respondents ranking it as such.
Price and upload speed ranked second and third respectively, for 27% and 16% of participants. 36% of households with people under 18 years of age, say that these members spend 3 to 5 hours online daily, with 1 in 3 of under 18 year olds using it for entertainment purposes.
44% reported that the speed measured was equal to that advertised, whereas 38% found speed slightly lower than that promised.
86% of surveyed households are aware of their monthly expenditure on the fixed internet service, with 2 out of 5 of this cohort reporting spending more than €50 per month.
74% of internet users are largely satisfied with the quality of service, with 3 out of 5 respondents have experienced faults and disconnections with their fixed internet service in the last 12 months. 62% of those reporting faults say that these were handled well by their service provider.
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Read the full study here.