The COVID-19 111 helpline is reportedly experiencing an overwhelming amount of calls to book a swab test, with many reporting waiting up to 30 minutes to do so.
With appointments applicable either by calling the helpline or by registering online and the receiving a call to set the date, this newsroom attempted to call the helpline and confirmed the allegations to be true.
Further reports state that people with symptoms are being prioritised, meaning that booking tests before travelling during the holidays are being delayed.
This also implies that anyone booking a last-minute test would have to resort to the private sector, with rapid tests costing around €35 and PCR tests around €125.
Others took to social media to reveal that despite being told a call will be made after 24 hours, none whatsoever were actually made. A person posting to Facebook also said that calls are being declined upon phoning.
Malta currently has 2505 active cases, with 40 patients currently being treated at Mater Dei. The surge has prompted organisations such as the MUMN to call for stricter measures to control the spike.
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